Comel Fashion's Online Return or Exchange Policy
- Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for Store Credit only.
- Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned/exchanged. Items that are damaged from wear and tear are not considered to be faulty.
- For exchanges, kindly indicate the new color you would like to exchange with in the return form. If the item requested is not available in stock, you will be refunded via store credit. If you would like to exchange to a different item altogether, we will first refund you in gift card and you may place a new order for the item.
- Clearance, sales items are non-returnable and non-exchangeable.
- For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details.
- We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
- Please note that a RM 10.00 delivery fee (local) is applicable for us to re-ship out the exchange/return.
- The management reserves the rights to reject any returns / exchanges at our discretion.
How do i return / exchange an item?
Upon meeting our return/exchange policy eligibility, you may proceed to mail your item back to the address below:
COME BAG SDN BHD (1099630-X)
NO 8 , LORONG HAJI TAIB 4 ,
50350 KUALA LUMPUR .
Delivery fee to return the product shall be borne by the customer. Please note that a RM 10.00 delivery fee (local) is applicable for us to re-ship out the exchange/return.
We recommend for you to opt for shipment with tracking details as we will not be responsible for missing returned parcel.
Kindly email us at email@example.com with your shipment details and our Customer Service team will assist you further.