FAQ

1) Do i need to create account to make a purchase?

You do not need to create an account to make a purchase. However, we recommend that you set up a COMEL FASHION account to enjoy hassle free management of your orders, which includes saving your payment information, address details and reviewing your order history.

 

2) When will you ship out my order?

Once we have confirmed your payment, we will prepare and ship out your order out within 2 WORKINGS DAYS

 

3) How do i know an item is in stock?

The size and/or color list on the product page will specify whether your size/color is available to purchase or 'Out of Stock'. If the item is in your cart, ‘SOLD OUT’ will be displayed.

Please be aware that the item in your shopping cart does not guarantee your purchase and is not reserved.

 

4) How will i know that my order is successful?

You will receive an order confirmation email after placing the order successfully.

 

5) Can i amend my delivery address once order has been placed?

We do not encourage any amendments of details once order is placed as it may cause unwanted delays. However, depending on the status of your order, we may be able to amend your shipping details.
Once your order has been shipped, we are unable to make any amendments to the address.

 

6) What should i do if i receive an incorrect or faulty item? 

We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact our Customer Service at enquiry@comelfashion.com.my or whatsapp us at 0182690311 with the following information:

  • Proof of purchase/order number
  • A short description of the issue
  • Supporting images

Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it.

In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our Customer Service team will be in touch with you on the next steps.

 

7) What is Comel Fashion's Online Return or Exchange Policy?

  • Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for Store Credit only.
  • Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned/exchanged. Items that are damaged from wear and tear are not considered to be faulty.
  • For exchanges, kindly indicate the new color you would like to exchange with in the return form. If the item requested is not available in stock, you will be refunded via store credit. If you would like to exchange to a different item altogether, we will first refund you in gift card and you may place a new order for the item.
  • Clearance, sales items are non-returnable and non-exchangeable.
  • For returns and exchanges, customers are advised to notify us first at enquiry@comelfashion.com.my com by quoting the order number and product details.
  • We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
  • Please note that a RM 10.00 delivery fee (local) is applicable for us to re-ship out the exchange/return.
  • The management reserves the rights to reject any returns / exchanges at our discretion.

 

8) How do i return / exchange an item?

Upon meeting our return/exchange policy eligibility, you may proceed to mail your item back to the address below:


COME BAG SDN BHD (1099630-X)
NO 8 , LORONG HAJI TAIB 4 ,
50350 KUALA LUMPUR .

Delivery fee to return the product shall be borne by the customer. Please note that a RM 10.00 delivery fee (local) is applicable for us to re-ship out the exchange/return.
We recommend for you to opt for shipment with tracking details as we will not be responsible for missing returned parcel.

Kindly email us at enquiry@comelfashion.com.my with your shipment details and our Customer Service team will assist you further.

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